On Thursday November 7, Hoffman Auto Group hosted an inaugural Service Talent Competition. A service advisor from each of our dealerships competed by demonstrating a mock walkthrough with a service customer. The fun and informative competition provided the opportunity to showcase their service knowledge and presentation skills. Everyone who attended benefitted from the interactions presented to continuously learn from others and provide our customers with exceptional experiences. Contestants were judged on the following:
- check-in process
- knowledge of vehicle
- interior and exterior walkaround
- review of repairs needed
- originality and personalization
- inclusion of dealership features
Each advisor was asked “Wild Card” questions to evaluate their knowledge of the entire dealership group. We are committed to offering our talented teams the opportunities to grow, learn and improve. The end results are highly skilled employees, happier teams, and ultimately satisfied customers.
Please join us in thanking and congratulating our contestants this year. Well done everyone! See photos from the competition below.
Congratulations to our winners:
Dan Covalli- First Place
Tim Frenette- Second Place
Dwight Mashek- Third Place