Diana Sherman – Assistant Agency Manager, Hoffman Insurance Agency of Connecticut, LLC
As a Ukraine native, Diana Sherman is fluent in Russian (as well as English and Spanish). When a Russian-speaking couple called to make an appointment at Hoffman Honda to lease a new vehicle, Brand Specialist Mike Cutrone asked Diana to join him and translate to provide a seamless process for our customers. Although Diana has never sold vehicles before, she was quick to jump in and ensure our valued guests felt most comfortable during the lease process. “Even though they spoke some English, it’s always a comfort to be able to communicate in the language you’re most comfortable in. Especially when making such a significant purchase,” said Sherman. “That’s why I was willing to help out. I wanted them to feel comfortable every step of the way.”
Diana assisted in every part of the process. She translated the phone conversation, the full length of the appointment with their brand specialist, meeting with our finance team as well as discussion about insurance opportunities with the Hoffman Insurance Agency of Connecticut.
At Hoffman, our entire team goes above and beyond to ensure that our customers feel like part of the Hoffman family, regardless of which department the customer needs, as Diana showed. In order to provide exceptional service to all customers, many of our team members are fluent in Spanish as well as English.